If we get it right what will it look like?

When information and data is well managed and recognised as a key corporate asset, it can deliver a range of benefts for customers, employees and the council and its partners more widely.

Customers

Information and data is accurate, reliable, and accessible.
When help is needed from the council, information is easy and intuitive to find.
Increasingly, services and support are accessible digitally at a time that suits the customer.
When services or support are requested, the response is prompt and effective and services work well together.
There will be increased confidence that customer information is secure and being used appropriately.
Decisions made that affect the customer will be transparent with increased accountability.

Employees

The information employees need to do their job effectively is readily accessible.
Improved access to the data will support better decision and improved outcomes for our customers.
Services will work more effectively and confidently in collaboration with other services and partners.
Information and data is re-used and shared more effectively, duplication is reduced, and services are more efficient.
There is a clear understanding of responsibilities relating to the collection, storage, sharing, disposal and historical preservation of data.
There will be an increased confidence in the compliance with legal responsibilities.

Council Services

Will be responsive to changing customer expectations around access to services digitally.
Data and information will be used effectively to deliver good quality services.
Duplication will be identified and reduced to increase value for money.
We can demonstrate that information and data is held securely and used responsibly, in accordance with the law.
We are increasingly transparent in the way we design and run services and allow ourselves to be held to account.
Accurate, compliant, and up to date information will support decisions we make around future priorities, policies and service design and delivery.
We are securing and holding information and data for the benefit of future generations.
We can work more effectively with our partners to deliver a more ‘joined up’ approach to deliver improved outcomes for customers.