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4. New Ways of Working

"We can improve the services provided to customers by working together and ensuring that our information and data is used effectively well organised, protected and gets to where it needs to go"

Principles:

  • Be open in listening to others and learning from their experiences.
  • Operate within a culture that encourages innovation and celebrates success.
  • Redesign services around outcomes and not existing structures and information silos.
  • Work with partners to develop ‘end to end’ services with the focus on the customer.
  • We will adopt ‘Tell us Once’ principles to limit the number of times customers need to provide us with the same information. 
New Ways of Working actions
No.Action
1 Build on the experience and momentum gained during the Covid pandemic, with both the Test, Trace and Protect partnership and the experience of identifying and supporting customers who were shielding to identify opportunities for extension and/or replication.
2 Link to the North Wales regional project to review digital archiving and preservation; and review and define processes for the archiving of physical and digital records. Significantly, this will review the ways in which new forms of media are incorporated into archiving processes and procedures to ensure that data preserved in future continues to be an accurate and rich reflection of society in our time.
3 Build a ‘Tell Us Once’ service to proactively share information with services and partners where we can and where it is of benefit to our customers to do so.
4 Work with partners to share our information and data as a means of developing a more joined up approach to service delivery. In doing so we will share experiences across the council and ensure we learn from them in further developments.
Supporting Our Legal Responsibilities & Other Strategies
The Vision
If we get it right what will it look like?
Delivering the Strategy
Resource Planning to Support Delivery
1. Strategic Framework
2. Technology and Systems
3. Awareness and Skills
4. New Ways of Working
Governance